Last updated: August 2026

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At Orvia Flooring, we respect your privacy and are committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request samples, purchase our products, create or apply for a trade account, or otherwise interact with Orvia Flooring.

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We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.

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1. Who We Are

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Orvia Flooring is a UK flooring brand supplying luxury vinyl flooring and associated products to consumers, professional floor fitters, retailers and other trade customers.

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For the purposes of UK data protection law, the data controller responsible for your personal information is:

[FULL LEGAL COMPANY NAME]
Trading as Orvia Flooring
[REGISTERED/BUSINESS ADDRESS]
[COMPANY NUMBER, IF APPLICABLE]

Email: [PRIVACY/GENERAL EMAIL ADDRESS]

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If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.

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2. Information We May Collect

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Depending on how you interact with us, we may collect the following information:

Personal and contact information

This may include:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Postcode

• Company or trading name

• Job title or occupation, where relevant

• Trade or business details supplied as part of a trade account application

Order and transaction information
 

Where you purchase products or services from us, we may collect information relating to:

• Products ordered

• Order values

• Delivery information

• Payment status

• Previous purchases

• Returns, refunds or replacements

• Warranty claims

• Communications relating to an order

Payment card information may be processed securely by our chosen payment provider. Orvia Flooring does not necessarily receive or retain your complete payment card details.
 

Sample and enquiry information
 

If you request flooring samples, brochures, technical information or other materials, we may collect the information required to process and deliver your request.
 

If you contact us regarding a project, we may also retain relevant details about the project so that we can respond appropriately and provide ongoing support.
 

Trade customer information
 

If you apply for or operate a trade account with Orvia Flooring, we may collect additional information including:

• Business or trading name

• Business address

• Contact details

• Website and/or social media information

• Nature of your business

• Flooring or trade-related information

• Order history

• Account status

• Pricing or account tier

• Delivery details

• Communications between you and Orvia Flooring

Website and technical information
 

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referring website or source

• General website usage and interaction data

Some of this information may be collected through cookies and similar technologies.

Please see our Cookie Policy for further information.

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3. How We Collect Your Information
 

We may collect information directly from you when you:

• Visit or use our website

• Complete an online form

• Contact us by telephone, email, social media or other means

• Request a sample or brochure

• Place an order

• Create or apply for a trade account

• Register a product or warranty

• Submit a warranty or customer service enquiry

• Attend a trade show, exhibition or Orvia event

• Subscribe to marketing communications

• Enter a competition, promotion or survey

• Communicate with one of our representatives

We may also receive information from third parties where appropriate, including retailers, flooring professionals, delivery providers, payment providers and business partners.
 

4. How We Use Your Information
 

We only use personal information where we have a lawful reason to do so.

We may use your information to:

• Process and fulfil orders

• Arrange delivery of products and samples

• Manage customer and trade accounts

• Respond to enquiries

• Provide quotations or product information

• Provide customer service and technical support

• Process returns, replacements and warranty claims

• Maintain records of purchases and communications

• Improve our products, services and website

• Understand how customers use our website

• Detect and prevent fraud or misuse

• Protect the security of our website and systems

• Meet our legal, regulatory and accounting obligations

• Manage our relationships with fitters, retailers, distributors and other business partners

• Send marketing communications where permitted by law

• Promote relevant Orvia products, services, collections or events

5. Our Lawful Bases for Processing
 

Under UK data protection law, we must have a lawful basis for processing your personal information.
 

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to provide products or services you have requested, fulfil an order or manage our contractual relationship with you.
 

Legitimate interests – where processing is reasonably necessary for the operation and development of our business, provided those interests do not override your rights and freedoms. This may include customer service, fraud prevention, improving our services and managing business relationships.
 

Consent – where you have specifically agreed to a particular use of your information, such as certain forms of marketing or non-essential cookies. You can withdraw your consent at any time.
 

Legal obligation – where we are required to process or retain information to comply with UK law, including taxation, accounting and regulatory requirements.
 

6. Marketing Communications
 

We may contact you with information about Orvia Flooring products, collections, services, offers, events or other relevant updates where we are permitted to do so.
 

Where consent is required, we will ask for it before sending marketing communications.
 

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link contained within our marketing emails; or

• Contacting us at [EMAIL ADDRESS].

Opting out of marketing will not prevent us from sending essential communications relating to an existing order, account, warranty or other transaction.
 

We do not sell your personal information to third parties for their own marketing purposes.
 

7. Sharing Your Information
 

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services.
 

These may include:

• Payment processing providers

• Website and e-commerce providers

• Hosting and IT service providers

• Delivery companies and couriers

• Warehousing and fulfilment providers

• Email and marketing platforms

• Customer relationship management systems

• Accountants, insurers and professional advisers

• Retailers, distributors or flooring professionals where necessary to deal with your enquiry or order

• Analytics and website performance providers

• Government authorities, regulators, courts or law enforcement where legally required

We only provide third parties with the information reasonably necessary for them to perform their services.

Where a third party processes personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection law.

8. International Transfers

Some of the technology and service providers used to operate our website or business may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with UK data protection law.

This may include relying on UK adequacy regulations or appropriate contractual safeguards.

9. Cookies

Our website may use cookies and similar technologies to:

• Make the website function correctly

• Remember preferences

• Understand how visitors use the website

• Measure website performance

• Improve our website and services

• Support advertising and marketing activities, where you have provided the necessary consent

Where required by law, non-essential cookies will only be used after you have provided consent.

You can manage your cookie preferences through our website's cookie controls.

For more information, please see our Cookie Policy.

10. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, warranty and reporting requirements.

Different types of information may therefore be retained for different periods.

For example, information relating to orders and financial transactions may need to be retained for several years to meet legal and accounting requirements, while marketing information may be retained until you withdraw your consent or opt out.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

11. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to personal information is restricted where appropriate to employees, contractors and service providers who require it for legitimate business purposes.

While we take reasonable steps to protect information, no internet-based system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information.

These may include the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Restrict processing of your information in certain circumstances

• Object to certain uses of your information

• Request data portability where applicable

• Withdraw consent where we rely on consent to process your information

• Object to direct marketing at any time

If you wish to exercise any of these rights, please contact us at:

[EMAIL ADDRESS]

We may need to verify your identity before responding to certain requests.

There is normally no charge for exercising your data protection rights.

13. Complaints

If you have concerns about how Orvia Flooring has handled your personal information, we would appreciate the opportunity to resolve the matter directly.

Please contact us at:

[EMAIL ADDRESS]

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available from the Information Commissioner's Office.

14. Third-Party Websites

Our website may contain links to websites operated by third parties, including retailers, social media platforms and other organisations.

Once you leave the Orvia Flooring website, we do not control how those third-party websites collect or use your personal information.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Social Media

Orvia Flooring may operate accounts on social media platforms.

If you interact with us through a social media platform, information may also be processed by the operator of that platform in accordance with its own privacy policy.

Information you choose to make publicly available on social media may be visible to other users.

16. Children's Privacy

Our website, products and services are not specifically directed at children, and we do not knowingly collect personal information from children where it is not appropriate or necessary to do so.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

18. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Orvia Flooring
[FULL LEGAL COMPANY NAME]
[BUSINESS/REGISTERED ADDRESS]

Email: [EMAIL ADDRESS]

Last updated: August 2026